Rising Medical guarantees new equipment other than accessories to be free from defects in workmanship and materials for a period of eighteen months (six months for spare parts) from date of shipment under normal use and service. Our company's obligation under this warranty is limited to repairing, at our company's option, any part which upon our company's examination proves defective.
Service Claim Procedure
Contact the Service Department by a Service Claim Form with detailed information of the problem. Please provide the model number, serial number, and a brief description of the reason for return, a clear picture for showing the problem is a better evidence.
In the event that it becomes necessary to return a part to our company, the following procedure should be followed:
Before the shipment of the material, obtain a RMA (Return Materials Authorization) Form. The RMA number, description of returning parts, and shipping instruction are included in the RMA Form. The RMA number must appear on the outside of the shipping packaging. Return shipments will not be accepted if the RMA number is not clearly visible.
Out of box failure: The device proves to be defective but it has never worked after reaching to distributors/ customers within warranty, then Rising Medical will pay for the freight in both directions.
Within warranty period: The distributors/customer is responsible for the freight of the device which is shipped to Rising Medical for repair. Rising Medical is responsible for the freight from Rising Medical to the distributor/customer.
After warranty period: The customer undertakes any freight for returned device.
Rising Medical provides free technical & service training to the technical & sales staff of distributors for the related products and will further provide technical assistance via e-mail, MSN or Skype as requested by the distributors. The training will be performed in Beijing China. The transportation and accommodation expenses are on the distributors' account.
If you have any questions about maintenance, technical specifications or malfunctions of devices, do not hesitate to contact us immediately.
Download: Service Claim Form